Privacy Policy

Last updated: 5 February 2026

Your Rights in Relation to Privacy

Travel Tots Australia Pty Ltd ABN 98 686 451 301 (Travel Tots) understands the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act). 

This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information. 

This Privacy Policy may be updated from time to time.

Kinds of Personal Information

During the provision of our services or through your use of our website, we may collect your personal information. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true and whether or not it is recorded in a material form.

The kinds of personal information we collect may include:

  • contact details such as your full name, business or personal addresses, email addresses, phone number

  • number and ages of your children

  • financial information including credit card and debit card details

  • your accommodation address

(Personal Information)

You must notify us as soon as reasonably practicable of any changes to the information provided to us by you or if you are aware of any inaccurate, out of date, misleading or false information.

Sensitive Personal Information

We will not collect any sensitive Personal Information about you or your family. Sensitive Personal Information is information like medical history, religious beliefs, sexual orientation or ethnicity. 

Collection of Personal Information

Generally, we will collect your Personal Information through:

  • direct contact with you, whether in person or over the phone, email or post;

  • the completion of our online forms, such as our booking request form or contact form; or

  • information services providers, social media sites or publicly available information. 

When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:

  • the date and time of your visit to our website;

  • your IP address;

  • pages that you accessed and documents downloaded; and

  • the type of browser you were using.

Cookies may be used on our website.  Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes.  Most web browsers are set to accept cookies and do not personally identify the user. 

Purpose of Collection

We may require your personal information to:

  • respond to your enquiries via our website

  • provide you with a quote for a booking

  • provide you with our services

  • accounting, billing and other internal administrative purposes

We may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you, but only where you’ve opted in/subscribed to our mailing list. If you no longer wish to receive such communications, you may opt-out at any time.

Disclosure of Personal Information

We may disclose your Personal Information to third parties such as accommodation providers, service providers, contractors or suppliers. We limit the information provided to third party providers to that which is reasonably necessary for them to perform their functions.

We will otherwise not disclose your personal information to third parties without your consent or unless required by law. 

This includes (but is not limited to):

Disclosure of Personal Information to Overseas Recipients 

Some of the entities that we share Personal Information with may be located in, or have operations in, other countries. This means that your Personal Information may be stored or accessed in overseas countries. 

Your Rights in relation to your Personal Information

We respect your rights in relation to your Personal Information. To the extent required by law, we will comply with any request made by you to:

  • know how we are using your Personal Information

  • know what Personal Information is being held about you

  • correct inaccurate Personal Information held by us about you

  • erase Personal Information about you (subject to any requirement for us to keep records under other laws, such as taxation legislation) 

  • restrict the use of your Personal Information (understanding that this may affect our ability to provide products or services to you)

  • obtain a digital copy of your Personal Information

You may direct any request to our Privacy Officer, whose contact details are listed below.

Security of Your Personal Information

We take reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Generally, we hold your Personal Information electronically, but may from time to time hold your information in paper form also.

In the event that your Personal Information is subject to a data breach, we will comply with all mandatory statutory notification requirements.

We will destroy your Personal Information in circumstances where it is no longer required, unless required by law to retain the information.

How You May Access Your Personal Information

Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.

If at any time you would like to access or correct the personal information that we hold about you, please contact our privacy officer:

Marianne Marchesi
marianne@traveltots.au

To obtain access to your Personal Information:

  • you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;

  • you will need to be reasonably specific about the information you require; and

  • We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms. 

Complaints

Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner.

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.